Frequently Asked Questions

  • What is my size?

    Sizing varies between our items. Therefore, we recommend using these online tools to better determine your ideal size: Link to a 'Size Guide' with detailed product measurements is included on each product page.

    Additional style and fit details are included in the Details and Descriptions sections on each product page.

    If you need more help, our team can answer all your questions on sizing and fit. Send us an email at [email protected] or call us at 1-888-895-6057. Please include your typical street shoe size and/or measurements and we will provide you with a recommended advice.

  • How should my Só Dança shoes fit?

    Comfortably! Here are some guidelines we suggest:

    Shoes should have little to no growing room as this can lead to injury.

    Ballet flats and jazz shoes should hug the foot and be on the snug side.

    Hard soled shoes like character shoes, tap shoes, and ballroom shoes should be comfortable without any heel slipping.

    IMPORTANT: Pointe shoes should only be fit by an experienced fitter. This is critical! Save your feet and be properly fitted.

  • What is the expected dance life of Só Dança shoes?

    The dance life of a shoe depends largely on the type of shoe and how much it is used. A pointe shoe often has a shorter life span than a ballet flat due to its design and level of use. Ballet flats, however, will last a long time depending on the surface on which they are used and to what extent they are stored and taken care of.

    See “How do I care for my Só Dança shoes?” for tips to get the most life out of your shoes.

  • How do I clean and care for my Só Dança shoes?

    Special care should be taken with all shoes, and your Só Dança shoes are no different.  

    The best way to protect your hard shoes between class is to keep them out of sunlight and away from dust by storing them in their box or a shoe bag.  

    Your soft shoes, including ballet flats & jazz shoes, should be allowed to air dry before you leave them in a dance bag.  This is also true, and especially important, for pointe shoes.

    If you get a mark on your leather shoes, use polish and a light cloth to massage the mark away.  Canvas and other fabric shoes can be spot cleaned to look as good as new.

  • How do I clean and care for my Só Dança bodywear?

    Your Só Dança bodywear will have a very long dancelife if you look after them.  They can be machine washed in cold on gentle cycle and hung to dry. Putting your bodywear in the dryer puts stress on the stretch fibers and will shorten their wearability.

  • What if you are out of my size?

    Get to know our Waitlist Button. If we plan to restock your size, you’ll see an option to add your email to a waiting list. Click the Waitlist Button and we’ll send you an email notification when your size is back in stock.

    If a product is out of stock, and you don't see a Waitlist Button, that means we haven't made plans to restock that item yet. We may receive some stock through orders returned to our warehouse, so definitely check back in the future.

    We'd also be happy to suggest a similar item – just reach out to us at [email protected] or call us at 1-888-895-6057 with the product you like and the size you need.

  • Do you do backorder?

    Yes. Any items on your order that are not in stock will be placed on backorder on your account until we can fulfill the purchase or there is a request to cancel backorders.

  • Do you customize shoes on online orders?

    Yes, but because customized shoes are made to order and cannot be returned, we suggest that you search for a retailer in your area.  You must be absolutely certain of sizing to ensure you will order the correct customized shoes online.

  • Do you offer more styles and selections than what is shown on the website?

    Yes!  Our online store only offers a select line of our products. Your local dance retailers have in-store-only exclusives and many other popular products as well. To find a retail location near you, please use the location search bar at the top of the page.

  • Why was my credit card declined?

    Credit cards can be declined for several reasons. One we see most often is an error in the "Bill To" address. You must be sure that the billing address for the credit card is the same as the billing address on the order you are trying to enter. You may also need to double check the credit card number and the CV2 number of your card. If you have checked that information and continue to have problems, please contact your bank.

  • Is my information secure and my privacy protected when I order on your site?

    Your privacy matters to us and your information is secure. We use up-to-date security technology to create a secured connection for all transactions. We also never store credit card information in our computers and your email address, mailing address, and all other information is kept private.

  • What is your return policy?

    View our full Return Policy(<<<link to “Return Policy")

    All return item must have a Return Authorization number prior to shipping it back to us. The item(s) shipped from sodanca.com can be returned within 30 days of order date. Please contact our Customer Service directly at [email protected]    

    Só Dança reserves the right to refuse the exchange of non-defective items depending on quantities, style, and date of purchase. Exchanges and Returns of non-defective items are subject to a 15% restocking fee.

    Só Dança provides return shipping labels for manufacture defect items only. Otherwise, the return shipping is at the expense of the buyer.

    Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.  Refunds will only be issued to the original form of payment.

  • Can I change/cancel my order?

    Orders can be canceled within a one hour window of your purchase. If you have a So Danca account, click “Cancel Order” on your My Orders page before placing a new one. If you don’t see a link, then our warehouse is already packing up your shipment and we can no longer cancel your order, edit the address you’ve entered, or change the items within the order.

    We’ll do all we are able to do to help. If you need further assistance, please reach out to our customer service via the online chat or at email [email protected] or call us at 1-888-895-6057

  • How much does shipping cost?

    Domestic Shipping Only

    Economy US Shipping $7

    FREE shipping for all orders over $50

    We offer Next Day, 2nd Day, 3rd Day shipping as well (prices vary per state)

  • How long before my order ships?

    All in-stock orders (both standard and expedited) are processed within 1-2 business days.

    Note: If you place an order after 3pm EST on a Friday, your order may not be shipped until the following Monday.

  • Will I be able to track my order?

    Yes, every order is provided with a UPS or USPS tracking number. You will receive an email with the tracking number as soon as your order ships.

  • Do you ship internationally?

    Unfortunately, we do not ship internationally. We do, however, have distribution centers in many other countries that can help you with sales outside of the United States. Please contact us at [email protected] if you need help reaching our distribution center in another country.