FINAL SALE ITEMS cannot be refunded, they can only be exchanged or receive online credit.
Items must be purchased from sodanca.com in order to get an exchange or a refund. We cannot accept returns from other retail locations. If you have purchased a Só Dança product from another retailer or another online store and you need a return or exchange, please contact that retailer directly.
Before shipping a return, photograph the item for your records.
All refunds are for merchandise only! There are no refunds for shipping originally paid.
If you bought an item that requires 4-6 weeks delivery time and you cancel that item(s) after 3 days of purchase date OR you wish to return the item for a refund once you have already received the item, you will be deducted a $7 penalty fee per item and a 15% restocking fee per item from your total refund and you will not get refunded for the shipping amount. However, you may exchange any special order item, but it might take another 4-6 weeks for the exchange to arrive, unless we have the item in our stock, then it will be immediate delivery. You can also choose full online credit with no fees or penalties.
Please ensure to pack your shipment securely to prevent any damage to the items. We are not responsible for any lost or stolen packages. If a package gets returned to us because of a wrong or incorrect shipping address OR if a package gets stolen or is not delivered, then we can reship your order. No refunds; no exceptions.
For your free return label please click here. We will send you one return label via email. If you need to make another exchange then you will have to pay for the return label(s) yourself or we can charge another $5 for another return label to be sent to your email. Please include the order number and name on the order and we will send the return label to your email associated with your order. Please let us know if you want to get an exchange or a refund. If you'd like an exchange then please let us know what size and/or color and/or width you'd like to exchange for.
Any product shipped back to us by mistake that is not from our website will be shipped back at customer's expense. We will reach out to you in regards to obtaining a return label.
Any product bought at an event and not directly from our website will need to be shipped back by the customer’s expense. Exchanges, online credits, and refunds can still be obtained. But we do not supply return labels for any products bought at events.
If you'd like a refund
Please make sure items are sent back as they were received. Every returned item(s) must be in their original shelf-ready condition, which includes tags, bags, and boxes. So Dança will accept returns of products that have been “tried on,” but our return policy does not apply to returned products that show signs of actual use (pulled strings on ballet or pointe shoes, markings on the soles of the shoe, make-up/deodorant stains on a garment, dog/cat/human hair). Used items that are returned to us will be donated, disposed of OR sent back and you will not receive any credit. If an item gets returned to us and it needs new tags, new box, new bags, new laces, new taps, new buckles, etc you will be charged a 15% restocking fee from your invoice.
It can take up to 5 days for an item to reach us. Once the item is received at our fulfillment center, it takes 3 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. Refunds will only be issued to the original form of payment.