We are proud of our products. If you don't love them, we're happy to give you a refund up to 30 days after you receive the product.
Items can be returned and refunded within 30 days of receipt of delivery. If 30 days have passed, then you can get store credit or get an exchange. But you will need to pay for the return label in this case.
Items must be purchased from sodanca.com in order to get an exchange or a refund. We cannot accept returns from other retail locations. If you have purchased a So Danca product from another retailer or another online store and you need a return or exchange, please contact that retailer directly.
Before shipping a return, photograph the item for your records.
All refunds are for merchandise only. We will email you one return label via email for FREE! It will be a UPS or USPS return label at no additional charge. If you need to make another exchange then you will have to pay for the return label(s) yourself.
If you bought a special item that requires 6-8 weeks delivery and you cancel that item(s) after 3 days of purchase date OR wish to return the item for a refund once you have received the item, you will be deducted a $7 fee per item from your refund and you will not get refunded for the shipping amount. However, you may exchange any special order item, but it might take another 6-8 weeks (or less) for the exchange to arrive, unless we have the item in our stock, then it will be immediate shipping.
Please ensure to pack your shipment securely to prevent any damage to the items.We are not responsible for any items that are returned to us in error. If a package gets returned to us because of a wrong or incorrect shipping address OR an incorrect email address you will be charged a $7 fee in order for us to re-ship the package(s) to the your correct address.
To receive your free return label, please email us at firstname.lastname@example.org or give us a call at 1-888-895-6057. Please include the order number and name on the order and we will send the return label to your email associated with your order. Please let us know if you want to get an exchange or a refund. If you'd like an exchange then please let us know what size and/or color and/or width you'd like to exchange for.
If you'd like a refund,please make sure items are sent back as they were received. Every returned item(s) must be in their original shelf-ready condition, which includes tags and all packaging. So Danca will accept returns of products that have been “tried on,” but our return policy does not apply to returned products that show signs of actual use (e.g. markings on the sole of a shoe, make-up/deodorant stains on a garment, dog/cat/human hair). Used items that are returned to us will be disposed of and you will not receive any credit. If an item gets returned to us and it needs new tags, new box, new bagging, new laces, new taps, new buckles, etc you will be charged a 15% restocking fee from your invoice. Any product(s) marked as Closeout or Final Sale are final. No returns or exchanges of any kind will be accepted on these items.
How long will it take for my refund?
It can take up to 7 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 3 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. Refunds will only be issued to the original form of payment.