So Danca.com Return Policy
We are proud of our products. If you don't love them, we're happy to give you a full refund up to 30 days after you receive the product.
Yes, you can return it if…
The item(s) shipped from sodanca.com have been received within 30 days of the return date. Some products have different policies or requirements associated with them*. If you are unsure about your purchase, please contact our Customer Service directlyat email@example.com
The items were purchased from sodanca.com. We cannot accept returns from other retail locations. If you have purchased a So Danca product from another retailer and you need a return or exchange, please contact that retailer directly.
The returned items are in their original shelf-ready condition, which includes tags and all packaging. So Danca will accept returns of products that have been “tried on,” but our return policy does not apply to returned products that show signs of actual use (e.g. markings on the sole of a shoe, make-up/deodorant stains on a garment). Used items that are returned to us will be disposed of and you will not receive any credit.
Só Dança reserves the right to refuse the exchange of non-defective items depending on quantities, style, and date of purchase. Exchanges and Returns of non-defective items are subject to a 15% restocking fee.
No, you can’t return it if...
You bought tights or undergarments. Unfortunately, in the interest of hygiene, tights and undergarments are non-returnable or exchangeable unless defective or the wrong size was ordered and an exchange is required. In order for an exchange to be accepted, items need to be in their original, unopened package. Used items that are returned to us will be disposed of and you will not receive any credit.
It is personalized. Due to personal configuration, inscription, or design, we cannot accept returns on customized products. This includes any item with configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving). Customized products that are damaged or defective upon arrival, or have a misspelling or error due to a company mistake are protected by our So Danca guarantee. Please contact So Danca Customer Service (firstname.lastname@example.org) with questions.
You bought products marked as CLOSEOUT. Closeout sales are final. No returns or exchanges of any kind will be accepted on these items.
Returns are easy!
Items can be returned within 30 days of receipt of delivery using our Online Returns Form. Your return label will require you to return the item at your own expense.
Before shipping a return, photograph the item for your records.
All product packaging, including boxes, tags, and any certificates of authenticity, etc. must be returned. Products missing their applicable tags are not acceptable for return.
All refunds are for merchandise only. Shipping and handling charges are non-refundable and we are not able to provide return shipping labels at this time. We do ship exchange requests back out to you via UPS Ground at no additional charge.
If you return a defective, damaged, or incorrect item, you will be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.
All items are your responsibility until they reach our warehouse; therefore, we strongly suggest you use a trackable shipping service. Please ensure you pack your shipment securely to prevent any damage to the items or boxes.
We are not responsible for any items that are returned to us in error.
Returns on custom products, products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:
- Due to personal configuration, inscription, or design on these products, the company is not required to accept returns or exchanges unless the products are damaged or defective upon arrival
- If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the company, you are protected per the So Danca Guarantee.
- All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.
How long will it take for my refund?
It can take up to 15 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. Refunds will only be issued to the original form of payment.