returns & Exchanges
SD+ Retailer Edition
Please see the visual below to better understand how returns and exchanges will be processed for Só Dança+ when a customer wants to either return or exchange an item.
If you still have questions please contact bianca@sodanca.com
What do I do if...
1. After the customer contacts SD+, our customer service will reach out to you for your approval of the exchange or return.
2. Once approved, Só Dança will process the exchange or return, and ship the new item to the customer if necessary.
3. All funds and inventory are controlled on Só Dança's end but you will receive details in your report.
What do I do if...
1. After the customer contacts SD+, our customer service will reach out to you for your approval of the exchange.
If you stock the item:
2. You can do a straight exchange and update your inventory.
If you do not stock the item:
2. Once you receive the item you can then process an exchange with the customer.
3. You can order the piece from Só Dança (through B2B) and we will then ship the item to you.
What to do with the returned item:
You have options!
You can keep the items so you have it for another customer (we encourage you to do so). Or, you can return the original item to Só Dança if you wish for a credit.
what do i do if...
1. After the customer contacts SD+, our customer service will reach out to you for your approval of the return.
2. Your SD+ credit will be reversed and we will charge the item to your B2B account.
3. If you select to keep the item you can add it to your stock. The item will have already been paid for at this point.
4. If you choose to return the item a credit will be issued on your B2B account when it is received back at the Só Dança warehouse.
* A remote customer qualifies as someone not physically located close enough to come into the store. A local customer is able to visit the store.
You will receive a detailed report at the beginning of each month reviewing the previous month noting every purchase, return, and exchange so you can easily track your credits.
If someone comes to your store to process a return or exchange please direct them to SD+ customer service at 1-888-895-6057 so that we can ensure the proper procedures are followed.